• Home
  • How to use Google Business Profile: A Guide for Doctors

How to use Google Business Profile: A Guide for Doctors

As trite as it may sound, but we are in a digital age where people rely on the internet for almost everything. Your potential patients are searching on google “doctors near me”, and it would be a missed opportunity not to be in their search results.

One of the most powerful tools at a doctor’s disposal is the Google Business Profile, a dynamic and versatile platform that can significantly boost a practice’s visibility, credibility, and accessibility. In this comprehensive guide, we explore the ins and outs of Google Business Profile and provide doctors with essential insights on maximising its potential for their medical practices.

What Is Google Business Profile?

Google Business Profile, formerly known as Google My Business, is a free online tool provided by Google. It allows businesses, including medical practices, to create and manage their online presence across Google Search and Google Maps.

A well-optimized Google Business Profile can make your practice stand out in local search results, making it easier for potential patients to find you and learn about your services.

The Key Benefits for Doctors

Using Google Business Profile effectively offers several key benefits for doctors:

  1. Better Visibility: When potential patients search for medical services in your area, a well-optimized profile can help your practice appear prominently in search results, increasing your visibility.
  1. Accurate Information: You can ensure that essential practice information, such as your address, phone number, business hours, and website, is accurate and up-to-date.
  1. Patient Engagement: You can engage with patients by responding to reviews, answering questions, and providing timely updates and information.
  1. Credibility and Trust: An active and informative profile can enhance your practice’s credibility and build trust with potential patients who rely on online information.

Setting Up and Verifying Your Google Business Profile:

  1. Visit the Google Business Profile Manager Website:  Start by going to the Google Business Profile Manager website, where you can begin creating your profile.
  1. Sign in to Your Google Account: To manage your business profile, sign in using your Google account. If you don’t have one, you can easily create a Google account.
  1. Click on the “Get Started” button to initiate the setup process for your business profile.
  1. Enter Your Business Information: Provide your medical practice’s name and physical address. Ensure that the information you enter is accurate and matches your real-world location.
  1. Select the Most Relevant Category: Choose the category that best describes your medical practice. This helps Google understand your services and display your profile to the right audience.
  1. Add Contact Information: Include your business phone number and website address. This information allows patients to reach you easily and access your website for more details.
  1. Verify Your Business: Google will require you to verify your business as the owner. Verification can be done via a postcard sent to your practice address or a phone call.

Optimising Your Google Business Profile:

Once your medical practice is verified, you can further enhance your profile by:

  • Adding High-Quality Images: Upload images of your office, staff, and medical equipment. High-quality visuals provide potential patients with a visual understanding of your practice.
  • Write Clear and Concise Descriptions: Describe your services and products clearly and concisely. This helps patients understand what you offer and why they should choose your practice.
  • Keep Contact Information Up-to-Date: Ensure your contact information remains current. Accurate details are crucial for patients trying to reach your practice.
  • Encourage Patient Reviews: Encourage your patients to leave reviews and provide feedback about their experiences with your practice. Positive reviews can build trust with potential patients.
  • Respond Promptly: Respond to reviews and questions from patients on time. Engaging with patients shows your commitment to their needs.
  • Regular Updates: Keep your profile updated with the latest information about your business. This includes service changes, new staff, or updates to your business hours.

By following these steps and tips, you can create a Google Business Profile that not only attracts more patients but also helps your medical practice grow and survive in the digital age of healthcare.

Maintaining and Growing Your Online Presence

Using Google Business Profile is not a one-time task but an ongoing effort. Regularly monitor and update your profile to reflect any changes in your practice, such as new services, additional staff, or updated business hours.

Engage with your patients by responding to the reviews and providing valuable information through posts. Over time, a well-optimized and actively managed Google Business Profile can help your practice grow and thrive in the digital age of healthcare.

In conclusion, Google Business Profile is a powerful tool that every doctor should leverage to enhance their online presence and reach potential patients. By creating an informative and engaging profile, doctors can increase their practice’s visibility, credibility, and accessibility in the competitive healthcare industry. It’s a step towards ensuring that patients can easily find and connect with the healthcare services they need.


1. What is Google My Business, and why is it essential for doctors to use this platform?

Google My Business (now Google Business Profile) is an online tool provided for free by Google that allows businesses, including doctors, to manage their online presence on Google Search and Google Maps.

It is essential for doctors as it enhances their visibility in local search results, provides accurate practice information, and allows engagement with patients, fostering credibility and trust. It helps doctors connect with patients actively seeking healthcare services online.

2. What are the essential steps to set up and verify a Google My Business listing for a medical practice?

Essential steps to set up and verify a Google Business Profile for a medical practice:

1. Visit the Google Business Profile Manager website.

2. Sign in to your Google account.

3. Click on the “Get Started” button.

4. Enter the name and address of your OPD or practice.

5. Select a category that best describes your practice.

6. Add the phone number of your OPD or hospital and website address.

7. Verify your practice, typically through a postcard sent to your practice address or a phone call from Google.

3. How can doctors optimise their Google My Business profile to attract more patients and improve online visibility?

To optimise their Google My Business profile for better online visibility and patient attraction, doctors can:

  • Complete Profile Information: Ensure all practice details are accurate and comprehensive.
  • Use High-Quality Images: Add sharp photos of the practice, staff, and services.
  • Write Clear Descriptions: Craft concise descriptions of your services and specialisations.
  • Encourage Patient Reviews: Request reviews from satisfied patients.
  • Engage with Patients: Respond to reviews and inquiries promptly.
  • Regular Updates: Keep your profile current with the latest practice information.

4. What are the common mistakes or pitfalls doctors should be aware of when using Google My Business, and how can they avoid them?

Common mistakes for doctors using Google My Business and how to avoid them:

1. Inaccurate Information: Ensure all practice details are up-to-date and accurate.

2. Ignoring Reviews: Respond to reviews promptly.

3. Skipping Updates: Keep profile information current.

4. Consistent Branding: Maintain uniform branding.

5. Visuals Matter: Upload high-quality images.

By avoiding these mistakes, doctors can create a reliable online presence.

5. Are there any advanced features or strategies within Google My Business that doctors should consider to enhance their online presence and patient engagement?

Here are advanced features and strategies within Google Business Profile that doctors can consider for enhancing their online presence and patient engagement. Some of these include:

  • Google Posts: Use this feature to regularly share updates, articles, or special offers to engage with patients.
  • Google Messaging: Utilize this feature to communicate with patients via text messages for quick responses to their inquiries.
  • Q&A Section: Actively participate in the Q&A section to address common patient queries and provide accurate information.
  • Attributes: Add specific attributes to your profile, such as “women-led” or “accessible entrance,” to provide additional information about your practice.
  • Google Analytics Integration: Integrate Google Analytics to gain insights into your profile’s performance and visitor behaviour.

By leveraging these advanced features and strategies, doctors can optimise their Google Business Profile for maximum online presence and patient engagement.

Read More:

SEO for Doctors: 3 Proven SEO Strategies for Doctors

How is Digital Marketing Beneficial for Doctors? 

Google Ads for Doctors: Know the Benefits and How to Use

Building an Online Presence for Medical Practices: Overcoming the Initial Hurdles

Improving Online Reputation: Strategies for Managing Patient Reviews and Feedback